30-Day Return & Refund Policy

1. 30-Day Money-Back Guarantee

At Zaynora Official, customer satisfaction and trust are paramount. We offer an uncompromising 30-day return policy. You have 30 calendar days from the date your package is marked as delivered to request a return or exchange on any item.

2. Conditions for Eligible Returns

To be eligible for a full refund, your returned merchandise must satisfy the following criteria:

• The item must be in its original, brand-new, unused, and unworn condition.
• All original security tags, designer tags, authenticity cards, dust bags, and protective boxes must remain attached and intact.
• Accompanied by proof of purchase (order number, confirmation email, or receipt).

3. Restocking & Return Fees

• Restocking Fee: $0.00 — We never charge any restocking or administrative fees.
• Defective, Damaged or Incorrect Items: If you receive a defective or incorrect piece, Zaynora will provide a 100% free prepaid return shipping label.
• Customer Remorse Returns: In cases where you change your mind, return postage can be covered using our discounted prepaid carrier labels or your preferred tracked shipping method.

4. How to Initiate a Return (Step-by-Step)

1. Contact Customer Support: Send an email to support@zaynoraofficial.com with your Order ID and reason for return.
2. Receive Return Merchandise Authorization (RMA): Our VIP support team will review and approve your return within 24 hours, providing you with return instructions and our certified returns facility address.
3. Package & Ship: Securely place the item in its original box and attach the return shipping label. Drop it off at the nearest FedEx / DHL / UPS / USPS location.
4. Inspection & Refund: Once received, our inspection team verifies the item within 1 to 2 business days.

5. Refund Processing Timeline

Once your return has been inspected and approved, your full refund will be initiated immediately. Funds are automatically credited back to your original method of payment (Credit Card, Debit Card, PayPal, Apple Pay, etc.) within 5 to 7 business days, depending on your card issuer’s processing time.

6. Order Cancellations

Orders can be cancelled free of charge prior to fulfillment dispatch (typically within 12 hours of placing the order). Once dispatched, please follow the standard 30-day return process upon delivery.